They charged you anyway

Order of operations

1. Cancel on the official path. Keep the confirmation.
2. Save the evidence below before you close the tab.
3. Send the refund demand. Give them a date.
4. If they ignore you or bill again, dispute the charge with the card issuer or PayPal.
5. If they still refuse, file with a regulator. That is pressure, not a courtroom.

Three screenshots that matter

1. The active subscription page before you cancel (price, renewal date, plan name).
2. The final Cancellation confirmed screen with date and time visible.
3. The confirmation email, saved as a file.

Also keep the statement line. If they hid the button, screenshot the maze. A chargeback without this packet is a story.

Dispute windows (typical, not a promise)

• Visa / Mastercard / Amex / Discover: often about 120 days from the charge (or from when the service should have stopped).
• US billing-error letter: generally 60 days from the statement that first showed the error.
• PayPal: Resolution Center — often 180 days. Escalate the case within 20 days or it can auto-close.

How to file the card dispute

1. Bank or card app → the charge → Dispute.
2. Pick cancelled / recurring if that reason exists.
3. Attach the screenshots and the demand email.
4. Three sentences: what you bought, when you cancelled, that they billed after that date.
5. Ask for a written case number.

Escalate outside the company

• US: FTC ReportFraud, CFPB.
• UK: Citizens Advice, Financial Ombudsman for the bank side.
• EU / EEA: ECC-Net / European consumer redress. The old ODR form closed; this is the live path.
• Thailand: OCPB.